Need help or advice? You've come to the right place! Search, browse our Frequently Asked Questions or contact us via the details below – we'll be happy to help.
E-mail enquiry form
Have a question?
View our opening times
Delivery, Export & Returns
Getting your wine to you
Placing an Order
How to order your wine
Wine Advice, Party Planning, & Quality
Including useful info and tips
Joining The Society
Become a part of our Society today!
Getting into your online account
How to save and amend your details
Wine Plans & Services
Including Wine Without Fuss, Vintage Cellar Plan and our Showroom
Tastings, Events & Showroom
Attending our tastings and visiting us
Members' Reserves and useful tips for wine storage
Securing your share of some of the world's great wines
How do I order wine?
How do I track my order?
How much is delivery?
Is there a minimum order/quantity?
Why can't you replace my password via e-mail?
I have a corked/faulty bottle – what should I do?
How much is membership?
Is there a minimum amount I need to buy per annum?
View all awards >
Uncork with confidence
The Wine Society is a mutual organisation, so our members' satisfaction is paramount. If, for any reason, you haven't enjoyed a wine we want to hear about it and will happily offer a credit, a replacement or a refund.