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01438 741177

01438 741177

Terms and Conditions

Register Number: 1824R (IP)

Part One: General Terms and Conditions
Part Two: Terms and Conditions for En Primeur Ordering
Part Three: Terms and Conditions for Storage in Members' Reserves
Part Four: The Society's Policies relating to Data and Security

PART ONE: GENERAL TERMS AND CONDITIONS

1.1. How to Order
1.2. The Contract between Us
1.3. Prices and descriptions
1.4. Payment
1.5. Availability of stock and substitutes
1.6. Delivery
1.7. Collection from Stevenage
1.8. Receipt of Goods
1.9. Ownership
1.10. Right to Cancel
1.11. Quality Guarantee: The Society's Promise
1.12. Gift Returns
1.13. Sale or Return
1.14. Tastings and Events
1.15. Wine without Fuss
1.16. Vintage Cellar Plan

1.1. How to Order

A member of The Wine Society may place an order using one of the following:

1.1.1. Website: thewinesociety.com.

1.1.2. The Society's App: download the app for iPhone®, iPod touch® or Android™ device via the App Store, Google Play™ Store or visit thewinesociety.com/app

1.1.3. Telephone: 01438 741177

1.1.4. By Post: to Freepost RRZZ-RKEE-UUYJ, The Wine Society, Stevenage SG1 2BT

1.1.5. Online enquiry form

1.1.6. In Person at our showroom in Stevenage

1.2. The Contract Between Us

Your order is an offer to buy from us. A contract is not formed until we accept your order which is when we despatch the order from Stevenage. In the case of wines purchased to be stored in Members' Reserves, the contract is formed when the wine is transferred into the Reserves warehouse.

The Society reserves the right to amend orders already taken and acknowledged in order to ensure fair distribution of wines in limited supply, or in the event of stock being no longer available.

1.3. Prices and Description

Wine descriptions and prices payable are set out in our main Lists, offers and on the website. Unless stated otherwise, all prices shown include UK duty and VAT and free delivery to a UK address (see 1.6: Delivery terms below). Prices are valid for the period published in printed material but The Society reserves the right to alter prices without notice in the event of major currency fluctuations, changes in the rate of duty, VAT or other taxes, or other market conditions. If, in error, we have under-priced a wine or service, we will not be liable to provide it to you at the published price provided we notify you before we despatch the item or, in the case where we are not despatching an item, within two working days of our acceptance of your order. In this case we may cancel your order provided we refund any payments you have made. Similarly, should we make an error in the description of a wine, we will not be liable to provide the wine described, provided we notify you before a contract has been formed.

1.4. Payment

The Society accepts payment using one of the following:

1.4.1. Debit and Credit Cards: Cards issued by MasterCard and Visa, plus Maestro (for telephone/post orders only). Payment will be taken at the point of despatch although The Society reserves the right to take payment before that stage for high value orders.

1.4.2. Cheque (for post orders): payable to 'The Wine Society'

1.4.3. Standing Order

1.4.4. Cash: in person at our showrooms

1.4.5. Direct Debit: available for the payment for regular orders, Reserve Rental charges, Wine without Fuss and Vintage Cellar Plan orders.

The Direct Debit Guarantee

The Society adheres to the standard Direct Debit Guarantee below:

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
  • If there are any changes to the amount, date or frequency of your Direct Debit, The Wine Society will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request The Wine Society to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by The Wine Society or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when The Wine Society asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify The Wine Society.

1.5. Availability of stock and substitutes

All wines, spirits and services are subject to availability. This will be indicated to members at the time of ordering on the website or by phone. For those ordering by post, order forms have a box to indicate whether substitutes are acceptable.

If a wine has sold out, wherever possible our buyers will select an appropriate substitute/alternative that will be displayed on the website or offered to you if ordering by phone. We will contact members who have ordered by post if the alternative is more expensive than the original. If, in this instance, we are unable to contact you, we will not charge more than the value of your original order.

In the unlikely event that we cannot provide stock of an item in an order that has already been confirmed, we will endeavour to replace the item with one of equal or greater value at The Society's cost.

1.6. Delivery

Delivery to any one address in the UK is free for:

1.6.1. at least 12 bottles or half-bottles (or six magnums or litres), which can be selected by the member to make up a mixed case;

1.6.2. goods worth £75 or more;

1.6.3. one or more of The Society's pre-selected mixed cases Smaller orders incur a delivery charge of £5. When placing your order on the website or by telephone, the range of delivery options available for the destination delivery address at that time will be displayed or discussed. Delivery options are postcode-sensitive. Whilst we will make every effort to deliver your order in the agreed time (and will endeavour to contact you if we are aware of a problem) we will not be liable if we fail to do so due to circumstances beyond our control.

1.6.4. Free delivery is carried out by one of the following services:

1.6.4.1. Wine Society Van: our fleet of Wine Society vans delivers to most parts of the UK. If your delivery is to a Wine Society van area, you will be advised at the time of order (telephone and web ordering only) when the van is next in your area and at this stage you can book a place for your order on that van. For these deliveries, we will indicate, at the time of order, an anticipated time window for the delivery. If the Wine Society van is full or the days that it delivers are not convenient, you may choose delivery using the free Name-the-Day service instead.

1.6.4.2. Name-the-Day Carrier Service: with a few exceptions (see 1.6.4.3 below) most areas of the UK are covered by our free name-the-day carrier service. Delivery time windows cannot currently be offered for this service.

1.6.4.3. Non-Date-Specific Carrier Delivery: The Society offers free delivery to all UK addresses; however, in a few areas (The Isle of Man, The Isle of Wight, The Isles of Scilly and some areas of Scotland), we are unable to offer specific delivery dates. Instead, orders to addresses in these areas will be despatched as soon as possible from The Society and will be delivered by carrier within six working days.

1.6.5. Charged Delivery Services

1.6.5.1. Next-day delivery: The Society's next-day delivery service, which incurs a charge of £6 per order, covers most UK addresses1. Orders need to be placed by noon Monday to Friday for delivery on the next working day.

1.6.5.2. Evening delivery: Members arranging delivery to addresses within the M25 can choose to receive deliveries on weekday evenings at a charge of £5 per order.

1.6.5.3. Saturday delivery, available for most1 UK addresses at a charge of £10 per order.

1.6.6. Deliveries in the lead-up to Christmas

Different delivery terms apply at Christmas. Delivery options are more limited in the weeks leading up to Christmas. Details of options available will be provided at the time of placing your order.

1.7. Collection from Stevenage

Members may pre-order wine for collection from Stevenage. Pre-orders should be placed before noon Monday to Friday for collection on the next working day. A discount of 25p per bottle applies for wines pre-ordered in this way.

1.8. Receipt of Goods

If you, or a recipient, will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place or with a neighbour, please advise us at the time of order. In this situation, the delivery driver will put a card through your door to confirm that the order has been left. Assuming that your instructions were followed, we cannot accept responsibility for any subsequent loss or damage to the order.

Please check your consignment on arrival and report any damage immediately by calling Member Services on 01438 741177 or contact us via our online enquiry form. Claims for non-delivery, breakage or leakage are only accepted within 28 days of expected delivery.

Please be aware that some multi-case orders may get separated if delivered by carrier. If you do not receive the balance of your order within three working days of the first delivery, please contact us.

1.9 Ownership

All wines and spirits, or other goods ordered, remain the property of The Wine Society until payment is received in full.

1.10 Right to Cancel

If you change your mind about some or all of your order, contact us within fourteen days of receipt of goods and we will arrange to collect the unwanted wines (free of charge) and reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging. Different terms apply to wines bought in En Primeur Offers (see 2.7 below). We cannot offer refunds or exchanges for any perishable items containing food, unless faulty or not as described.

If we fail to deliver on the specified date offered at the time of order, please let us know; you may cancel the order and The Society will reimburse the full price paid.

1.11. Quality Guarantee: The Society's Promise

If you haven't enjoyed a wine, whether you believe it to be faulty, not as you had expected, or simply not to your taste, please contact us. This includes wines that have been stored in Members' Reserves that are within their recommended drink dates. Call 01438 741177 or click here to report a problem online.

1.11.1. If the wine is faulty
If the wine is corked, oxidised or appears otherwise out of condition, as long as it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to credit your Wine Society account or replace the faulty bottle(s) where appropriate. If a credit is placed on your account, we can refund your payment method on request. We reserve the right to collect faulty bottles for inspection so please retain them in the first instance.

1.11.2. If the wine is not faulty but you did not enjoy it
If, having opened a bottle, you are disappointed that the wine was not as enjoyable as you had anticipated (it may not have been to your taste), assuming the wine is within the recommended drink date and has been stored in suitable conditions, we will arrange to credit your Wine Society account, or replace the bottle where appropriate. If you have any more bottles of the same wine which you no longer want, we will arrange to collect them from you (free of charge) and credit your account.

1.12. Gift Returns

The Society will only accept returned gifts and arrange refunds where this is sought by the member who purchased the gift originally.

1.13. Sale or Return

Orders for large quantities of wine for weddings and other functions may be made on a sale or return basis. There is a return charge of £5 for collecting any wine that is not used. Wines must be returned in a saleable condition, otherwise no credit will be given.

1.14. Tasting and Events

The Society reserves the right to cancel any advertised function if insufficient tickets are sold, or through unavoidable circumstances. In this case we will contact you as soon as a decision is made and a full refund will be arranged immediately.

If a member wishes to cancel tickets purchased for a tasting or event, refunds will only be given if we are notified at least 14 days before a Wine Dinner or at least 7 days before all other events. Refunds will only be given after this time if we are able to re-sell your tickets.

All attendees at a Society tasting must be 18 years or older. Attendees who appear under the age of 18 will be asked to produce photographic identification with proof of age.

1.15. Wine without Fuss

In addition to The Society's general terms and conditions, the following special terms apply to the Wine Without Fuss scheme:

1.15.1. Wine Without Fuss is a flexible, on-going ordering scheme.

1.15.2. Members choose from a range of price/style/colour/delivery frequency options and The Society puts together, and delivers, mixed cases to suit the requirements.

1.15.3. The minimum order quantity is one case per year, but members may sign up to any quantities across all 12 months.

1.15.4. Payment for Wine Without Fuss orders are by Direct Debit only.

1.15.5. Prices indicated in the scheme represent the maximum case price that will be charged. If the particular case works out at a lower price, you will be charged less.

1.15.6. Wine selections are changed every two months (so if you sign up to the same option for delivery on two consecutive months, you may receive the same wine selection).

1.15.7. You can change, skip or cancel a delivery at any time and however many times you wish.

1.15.8. We will always notify you a couple of weeks before your next case is due to arrive to allow time to change or cancel.

1.15.9. All Wine Without Fuss cases include two bottles each of six wines, except the French Classics, which include four bottles each of three wines.

1.15.10. The specific wines within Wine Without Fuss mixed cases are not advised in advance of delivery.

1.15.11. The Society's Promise (1.11 above) applies to purchases through the Wine Without Fuss scheme.

1.15.12. You are not committed to make future purchases through the scheme.

1.15.13. Wine Without Fuss deliveries will continue until you inform us that you wish to change or cancel.

1.16. Vintage Cellar Plan

In addition to The Society's general terms and conditions, the following special terms apply to the Vintage Cellar Plan scheme:

1.16.1. Vintage Cellar Plan is a subscription ordering scheme designed for members wishing to lay down wines for future drinking.

1.16.2. Members choose from a range of wine styles/regions/keeping windows and the amount they wish to pay per month, and The Society puts together six-bottle unmixed cases to suit the requirements.

1.16.3. Members joining the scheme sign up to a minimum of two six-bottle cases purchased in the first six-month period.

1.16.4. The Society's Buyers change the wine selection twice a year but the Vintage Cellar Plans can be started four times a year (March, June, September and December). If you sign up between these months, your scheme will automatically begin in the next possible starting month.

1.16.5. Payment for wines through the Vintage Cellar Plan is only by monthly subscriptions by Direct Debit via a UK bank account.

1.16.6. After each six months of payment, members are allocated wines and will receive notification of the wines allocated to them

1.16.7. Wines are priced based on the market conditions at the time of allocation. Over time the value of wines may go up or down.

1.16.8. The wines allocated to a plan will cover a range of prices and the total value of the subscriptions to the plan will represent an average of these. If the value of the wine selected is less than the total value of the subscriptions to the plan, then the balance will be credited to the member's account with The Society. It is possible that the value of the wines selected could exceed the total value of the subscriptions to the plan. In this case no further payment would be due from the member.

1.16.9. At the end of the six-month period, when members are notified of the wines selected for them, they will also be asked whether they would like to take delivery of their cases, or for them to be placed in Members' Reserves.

1.16.10. The first 12 months Members' Reserves storage is free of charge for Vintage Cellar Plan wines. Thereafter an annual rental is payable at the prevailing rate. In the absence of instructions from the member, Vintage Cellar Plan wines will be placed in Members' Reserves. The terms and conditions for wines stored in Members Reserves (see section 3 below) also apply to Vintage Cellar Plan wines stored at The Society.

1.16.11. If, at the time of allocation, a member is unhappy with the choice of wine, they should contact Member Services. We will endeavour to find an alternative wine but otherwise the case may be cancelled and a refund organised.

1.16.12. The Society's Promise (1.11 above) applies to purchases through the Vintage Cellar Plan scheme.

1.16.13. Vintage Cellar Plans will continue until you inform us that you wish to change or cancel.

2. PART TWO: TERMS AND CONDITIONS FOR EN PRIMEUR ORDERS

2.1. How the Offer works
2.2. The En Primeur Contract between Us
2.3. How to Order
2.4. Prices
2.5. If Demand Exceeds Supply
2.6. Substitutes in en primeur orders
2.7. Order Cancellation
2.8. Specific Terms and Conditions for en primeur 'Pre-Order' offers
2.9. Once en primeur wines arrive at Stevenage

2.1. How the Offer works

2.1.1. En primeur wines are offered in pre-mixed cases or in a minimum of three, six or twelve bottles or halves of any one wine (in exceptional circumstances, we may reduce orders to one bottle per member).

2.1.2. Except for 'pre-order' offers (see below), en primeur offers have a close date by which orders need to be received.

2.2. The En Primeur Contract between Us

2.2.1. Your en primeur order is an offer to buy from us. A contract is not formed until we accept your order which takes place when we invoice you for the wines at the en primeur price. The en primeur offer will indicate a date by which members will receive this confirmation of their purchase.

2.3. How to Order

2.3.1. Members may order on the website, by telephone or post.

2.3.2. The Society recommends that payment be made by debit/credit card, as there could be a difference between the value of a member's order and that of the wines available. The Society will only charge the debit/credit card for the value of the wines allocated.

2.3.3. If payment is made by cheque and The Society cannot fulfil any of the wines on the order, and if substitute wines are not available or acceptable, then your cheque will be returned to you. Otherwise, if a slightly less expensive wine is substituted, the member's account will be credited.

2.4. Prices

2.4.1. Prices shown include delivery to a UK address but exclude excise duty and VAT which is payable, at the prevailing rate, after the wines arrive at Stevenage. Please note that VAT is payable on the sum of the en primeur price paid plus excise duty.

2.4.2. The approximate time that the wines arrive (when duty and VAT is payable) is indicated on the original en primeur offer. If a particular wine is unexpectedly delayed beyond this time, we will advise members with a revised anticipated arrival date. Duty and VAT will not be charged until after the wine has arrived at Stevenage.

2.5. If Demand Exceeds Supply

2.5.1. If demand exceeds supply for any particular wine: we will seek to share stock equally amongst those members who have expressed an interest. This may mean that stock is rationed to six, three or, exceptionally one, bottle/s per member.

2.5.2. This rationing is regardless of how many cases were ordered by the member. For some wines, cutting down orders in this way is sufficient action to ensure that everyone gets something, at least. However, for very oversubscribed wines, this may still not allow every member to have some wine.

2.5.3. In this case we will allocate the stock. Allocations will be prioritised according to members' levels of support for The Society (based on ordering history). Members who have given greater support to The Society will have a better chance (but no certainty) of being allocated a rationed amount of wine, and those who have given less support will have a lesser chance (but still a chance).

2.5.4. Indicating a willingness to accept a substitute will not influence your chance of receiving the original wine.

2.6. Substitutes in en primeur orders

2.6.1. In the absence of instructions to the contrary, if your original choice is unavailable, we will endeavour to complete your order with substitute wines.

2.6.2. Substitutions will be of a similar style, quality and value. If the substitute is of a higher price, you will be charged the price of your original choice; if less expensive, you will be charged the lower price.

2.6.3. If you have a preference for a particular alternative, should your first choice be unavailable, please indicate this in the appropriate column on the order form or on the website. In this instance, your named alternative, if available, will be substituted at the advertised selling price.

2.6.4. In the event of a wine being no longer available following confirmation of the order, The Society will endeavour to replace or substitute the item with one of equal or greater value at The Society's cost.

2.7. Order Cancellation

2.7.1. If you change your mind about an en primeur order and wish to cancel it, please contact us within fourteen days of receipt of the Invoice/En Primeur Offer Order Confirmation issued by The Society following order processing. We will then reimburse the appropriate sum paid within 14 days of cancellation. Due to the unique nature of en primeur campaigns, we are unable to accept cancellations after this time.

2.8. Specific Terms and Conditions for en primeur 'Pre-Order' offers

2.8.1. Pre-orders can only be made by via The Society's secure website at thewinesociety.com/enprimeur or by calling Member Services on 01438 741177.

2.8.2. The pre-order will be based on the guide price range that we have specified. Members may, however, indicate a maximum price which they would be prepared to pay within this price range.

2.8.3. Once prices have been confirmed by The Society (based on supplier prices), members will be notified whether they have been successful. If the actual price exceeds the guide price, we will contact the member to ask whether they would still like to order the wine.

2.8.4. We are unable to offer substitutes for pre-ordered wines. Although pre-ordering reduces the likelihood, there is still a chance that some wines may be oversubscribed. In the event of this occurring, we will share out (as far as is practical) the available stock equally amongst ordering members. Please refer to section 2.5 above: If Demand Exceeds Supply.

2.8.5. If your pre-order is successful, we will debit your payment card for the wine shortly after allocation.

2.8.6. Please note that if the eventual price of the wine is higher than your specified maximum, you will not be allocated this wine and will not be contacted prior to the allocation process.

2.9. Once en primeur wines arrive at Stevenage

2.9.1. The Society will contact members, by e-mail or post, notifying them that their wine has arrived and placed into In-Bond Members' Reserves, and giving the opportunity for members to provide instructions for alternative storage or delivery.

2.9.2. The wines will be placed automatically into In-Bond Members' Reserves, for which a reserve rental fee will be charged. Members may opt to have their wines delivered within the UK, stored in Duty-Paid Members' Reserves, collected from Stevenage, exported or transferred to an outside bonded warehouse (see below). These wines cannot be collected from our showroom in France.

2.9.3. Please note that only unmixed cases can be exported or transferred to outside bonded warehouses (for which there will be an administration charge).

2.9.4. The en primeur wines remain the property of The Society until the wines are either transferred to In-Bond or Duty-Paid Members' Reserves or are delivered/collected as instructed, when they will become the property of the member.

2.9.5. The Society will remain responsible for insuring the wine at the original en primeur invoice value until they become the member's property. Wines stored in either In-Bond or Duty-Paid Members' Reserves are insured at replacement cost.

2.9.6. The en primeur wines remain the property of The Society until the wines are either transferred to Members' Reserves or are delivered/collected as instructed, when they will become the property of the member.

2.9.7. The Society will remain responsible for insuring the wine at the original en primeur invoice value until they become the member's property. Note that wines stored in Members' Reserves are insured at replacement cost.

PART THREE: TERMS AND CONDITIONS FOR STORAGE IN MEMBERS' RESERVES

3.1. Wines Placed in Members' Reserves
3.2. Wine Withdrawal from Members' Reserves
3.3. Reserve Rental Charges
3.4. Losing Contact with a Member
3.5. Quality Guarantee of wines stored in Reserves

3.1. Wines Placed in Members' Reserves

3.1.1. Only wines purchased from The Wine Society may be laid down in Members' Reserves.

3.1.2. Only full cases, mixed or unmixed, can be stored in Reserves. Smaller quantities are allowed only if The Wine Society has restricted the amount for sale.

3.2. Wine Withdrawal from Members' Reserves

3.2.1. Products must be withdrawn from Members' Reserves in the same way in which they were laid down (as unmixed cases, pre-mixed cases, member-mixed cases or individual bottles where The Society has restricted the amount for sale) and delivered free of charge.

An unmixed case refers to a case containing 12 bottles of the same product.

A pre-mixed case refers to a case pre-mixed and sold as such by The Wine Society.

A member-mixed case refers to a case of 12 bottles of your choice that have been stored in Reserves. These can be made up from any wines in Duty-Paid Members' Reserves. Please note that the wines in these cases must also be withdrawn together. Should members wish to transfer any wines from In-Bond to Duty-Paid Reserves, the entire quantity of that wine will need to be transferred and Duty & VAT will be payable.

3.2.2. Alternatively, members can remove a few bottles from their unmixed cases stored in Reserves to make up their own mixed case. Wine withdrawals mixed in this way need to be made up into 12-bottle cases using no more than four different wines from the member's unmixed cases stored in Reserves. There is no charge for this service and the mixed case will be delivered free of charge.

Please note that wines already stored in Reserves as part of a mixed case cannot be included in this service.

Our standard rental charges will then be applied pro rata to those wines remaining in Reserves.

3.2.3. Where members have requested their withdrawal from Reserves, please notify The Society if the wines are not received within 28 days. Members should contact The Society immediately to report any breakages or errors in any consignment delivered.

3.2.4. Members who choose to collect their wines from Stevenage are entitled to the prevailing collection discount (currently £3.00 per case), which will be credited to their Wine Society account at the time of withdrawal.

3.3. Reserve Rental Charges

3.3.1. Rental charges will be calculated and invoiced annually in advance at the rate shown in The Society's List current at the date of the invoice. The cost is charged per dozen 75cl bottles or part thereof (or equivalent in other sizes).

3.3.2. A rental invoice and inventory detailing the products held in Members' Reserves will be sent to members once a year. This will be sent either by post, in the form of a paper invoice or a member will be emailed with a link to this information on the website.

3.3.3. Payment of the invoice must be received in full within 21 days from the date of the annual invoice.

3.3.4. If notice to withdraw products (for delivery or collection) is received within 21 days of the date of a member's annual invoice, the advance annual charge for those wines is not payable.

3.3.5. The Reserve rental charge is invoiced annually in advance. If wines are placed into Reserves or withdrawn from Reserves part-way through the rental year, you will not be charged or credited for the part-year storage.

3.3.6. Failure to settle the invoice for storage and handling charges gives The Society the right, after giving due notice, to sell any products held to the account of the member in Members' Reserves. The proceeds of sale, net of costs of disposal, will be credited to the account of the member to offset against the Reserve rental debt.

3.3.7. Insurance cover will be provided as part of the annual rental charge at replacement value of the wines stored. The cover only applies for products where rental has been paid in accordance with The Society's Reserves Terms and Conditions.

3.4. Losing Contact with a Member

In the event that The Society has lost contact with a member, and after taking reasonable steps to locate the member, then The Society has the right to sell any products held to the account of that member in Members' Reserves. The proceeds of sale, net of costs of disposal, will be credited to the account of the member with The Society. This might be done if a wine being stored is coming to the end of its drinking life.

3.5. Quality Guarantee of wines stored in Reserves

The Society's quality guarantee applies to wines stored in Members' Reserves.

PART FOUR: THE SOCIETY'S POLICIES RELATING TO DATA AND SECURITY

4.1. Age Verification
4.2. Data Protection
4.3. Security of Payment Card Information
4.4. Cookies

4.1. Age Verification

Please note that membership is only available, and sales of alcohol can only be made, to those over 18 years of age.

Legislation governing the sale of alcohol requires us to positively verify that members are over 18 years of age before we can process their first order. When setting up an account for a new member, therefore, one of our procedures involves verifying date of birth using name and address details. Occasionally addresses cannot be verified using this method, in which case we will contact the new member to ask for a driving licence number (or other evidence) in order to proceed with opening the share account.

4.2. Data Protection Statement

The Wine Society holds personal information about its members but will never pass this information to others to allow them to market to you. This information is used to provide and fulfil your wine and spirit orders, Members' Reserves, tastings tickets and other services. It may be disclosed to third parties, where we are permitted or required by law, or where you have given consent in advance, or when it is necessary, such as making addresses available to carriers for delivery purposes, or for collection of card payments.

The third parties that The Society uses, e.g. mailing house, delivery carriers, to whom we pass data, must process your personal information in accordance with The Wine Society's Privacy Policy and as required by the UK's Data Protection Act. The Society's purposes for holding personal information, and a general description of the categories of people and organisations to whom we may disclose it, are listed in the Data Protection Register. You may inspect or obtain a copy of the relevant entry from the Office of the Information Commissioner at www.ico.org.uk.

The Society may contact you from time to time by post, phone, text or e-mail to inform you of wines, spirits or related products and services, which may be of interest to you. If you would prefer not to be contacted, please write to the Membership Team Leader at The Society.

Calls to The Society may be monitored (but not recorded) for quality assurance purposes.

Under the terms of the Data Protection Act 1998, you may request a copy of the details we hold about you on our computer systems. The Society charges a fee of up to £10 for providing this information.

4.3. Security of Payment Card Information

4.3.1. We do not recommend sending card payment details by e-mail.

4.3.2. We work to protect the security of your information during transmission by using software which encrypts information you input.

4.3.3. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

4.4. Cookie Policy

By using The Wine Society website, you agree to cookies being used in accordance with the policy outlined below. If you do not agree to this, you must alter your browser settings to turn off cookies or block those types which are unacceptable to you or cease using the website.

The Wine Society uses cookies to enable easy navigation and shopping on the website. We take the privacy of all who use our website very seriously and ensure that our use of cookies complies with current EU legislation. The following guide outlines what cookies are, the types of cookies used on The Society's website and how they work.

You may alter your browser settings to turn off cookies or block those types which are unacceptable to you, but this will cause difficulties when accessing and using some areas of the site. Instructions on how to do this can also be found below.

4.4.1. What are 'Cookies'?

  • Most major websites use cookies.
  • A cookie is a very small data file placed on your hard drive by a web page server. It is essentially your access card, and cannot be executed as code or deliver viruses. It is uniquely yours and can only be read by the server that gave it to you.
  • Cookies cannot be used by themselves to identify you.
  • The purpose of a basic cookie is to tell the server that you returned to that web page or have items in your basket. Without cookies, websites and their servers have no memory. A cookie, like a key, enables swift passage from one place to the next.
  • Without a cookie every time you open a new web page the server where that page is stored will treat you like a completely new visitor.
  • More recently, cookies have also been used to collect information about the user which allows a profile of their preferences and interests to be created so that they can be served with interest-based rather than generic information about available goods and services.

4.4.2. How do Cookies help The Wine Society?

Cookies allow our website to function effectively. Cookies also help us to arrange content to match your preferred interests more quickly. We can learn what information is important to our visitors, and what isn't.

4.4.3. How does The Wine Society use cookies?

The Wine Society does not accept advertising from third parties and therefore, as a rule, does not serve third-party cookies. Exceptions to this include performance/analytical cookies (see below), used anonymously to improve the way our website works, and occasions when we may team up with suppliers to offer special discounts on goods or services.

The Society uses technology to track the patterns of behaviour of visitors to our site. In this instance we use cookies of the types described in 4.4.4.1 below (which are removed at the end of your session) and in 4.4.4.2 below (which are removed after 14 months). These are always served as first-party cookies, operated by The Wine Society, not a third party.

4.4.4. What type of cookies does The Wine Society use?

We use the following three types of cookies:

4.4.4.1. Strictly Necessary Cookies
These cookies are required for the operation of our website, enabling you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like shopping baskets or e-billing cannot be provided. Under this heading, we currently use the following cookies:

  • Authentication Cookie and Anonymous Cookie
    These cookies remember that you are logged in to your account – without them, the website would repeatedly request your login details with each new page you visit during your time on our website. They are removed once your session has ended.
  • SessionID Cookie
    This cookie is used to remember who you are as you use our site: without it, the website would be unable to tell the difference between you and another Wine Society member and facilities such as your basket and the checkout process would therefore not be able to function. They too are removed once your session has ended.

4.4.4.2. Functionality & Targeting/Tracking Cookies
These cookies are used to recognise you when you return to our website and to provide enhanced features. This allows us to personalise our content for you. Under this heading, we currently use the following cookie:

  • Unique User Cookie
    This cookie is used to:
    • store your share number in order to identify that you have visited the website before. Without this cookie, we would be unable to tell whether you are a member or not.
    • record your visit to the website, the pages you have visited and the links you have followed. We use this information to make our website, the content displayed on it and direct marketing communications we may send to you or contact you about more relevant to your interests

This cookie expires after 14 months.

4.4.4.3. Performance/analytical cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information which identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Under this heading, we currently use the following cookies:

  • Webtrends Cookie
    This is a first-party cookie enabling Webtrends to track, anonymously, where you visit throughout the site. Using Webtrends allows The Society to better understand how members use our site and monitor website traffic.
  • Google Analytics Cookies
    These are third-party cookies similar to the above, but used to enable Google Analytics to monitor website traffic. Like the Webtrends cookie, all information is recorded anonymously.

4.4.4.4. Authentication Cookie
In order for us to ensure that your data remains secure it is necessary for us to verify that your session is authentic (i.e. it has not been compromised by a malicious user). We do this by storing an otherwise meaningless unique ID in a cookie for the duration of your visit. No personal information can be gained from this cookie.

4.4.5. How do you turn cookies off?

All modern browsers allow you to modify your cookie settings so that all cookies, or those types which are not acceptable to you, are blocked. However, please note that this may affect the successful functioning of the site, particularly if you block all cookies, including essential cookies. For example, In Internet Explorer, go to the Tools Menu, then go to Internet Options, then go to Privacy. Here you can change the rules your browser uses to accept cookies. You can find out more in the public sources mentioned below.

4.4.6. Learn more about cookies

4.4.7. Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on the website and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates and changes to our cookie policy.

 

1 Unfortunately we are unable to offer next-day or Saturday delivery to addresses in The Isle of Man, The Isle of Wight, The Isles of Scilly and some areas of Scotland (back to Charged Delivery Services)