The Society's Promise
THE SOCIETY'S PROMISE
Uncork with confidence
The Wine Society is a mutual organisation, so our members' satisfaction is paramount. If, for any reason, you haven't enjoyed a wine we want to hear about it and will happily offer a credit, a replacement or a refund.
Whether you believe a wine to be faulty, not as you had expected, or simply not to your taste, please contact us to put things right.
This promise applies both to wines that you have purchased recently as well as wines bought some time ago from The Society but are still within the recommended drink date and have been stored in suitable conditions.
You can report a problem
online, chat live with one of our advisers or call 01438 741177.
- If the wine is faulty
If the wine is corked, oxidised or appears otherwise out of condition, as long as it is still within the recommended drink date and has been stored in suitable conditions, we will arrange to credit your Wine Society account or replace the faulty bottle(s) where appropriate. If a credit is placed on your account, we can refund it on request. We reserve the right to collect faulty bottles for inspection so please retain them in the first instance.
- If the wine is not faulty but you did not enjoy it
If, having opened a bottle you are disappointed that the wine was not as enjoyable as you had anticipated (it may not have been to your taste), assuming the wine is within the recommended drink date and has been stored in suitable conditions, we will arrange to credit your Wine Society account, or replace the disappointing bottle where appropriate. If you have any more bottles of the same wine which you no longer want, we will arrange to collect them from you (free of charge) and credit your account.