The Society's Promise

Whether you believe a wine to be faulty, not as you had expected, or simply not to your taste, please contact us to put things right.

This promise applies both to wines that you have purchased recently as well as wines bought some time ago from The Society but are still within the recommended drink date and have been stored in suitable conditions.

We reserve the right to not apply the Promise if we believe that a member is making excessive requests for refunds and not acting in the spirit of membership.

To report a problem

To report an issue with a wine's quality or inform us that you did not like it, find the wine in My Wines and click 'Report an issue'.

What sort of problems should I report?

If the wine is faulty

If the wine is corked, oxidised or appears otherwise out of condition, as long as it is still within the recommended drink date and has been stored in suitable conditions, we will arrange a refund or voucher, or replace the faulty bottle(s) where appropriate. We reserve the right to collect faulty bottles for inspection so please retain them in the first instance.

If the wine is not faulty but you did not enjoy it

If, having opened a bottle you are disappointed that the wine was not as enjoyable as you had anticipated (it may not have been to your taste), assuming the wine is within the recommended drink date and has been stored in suitable conditions, we will arrange a refund or voucher, or replace the disappointing bottle where appropriate. If you have any more bottles of the same wine which you no longer want, we will arrange to collect them from you (free of charge) and credit your account.