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Order today for UK delivery this weekend

Delivery slots are available for this weekend. Don’t delay!

Frequently Asked Questions

Are you open during the current lockdown in England?
Our delivery service is open for business as usual and we are working hard to deliver wine to our members. This is a Christmas like no other and demand is very high, so please do order and take delivery of your wines early. The best way to order is online: our phone lines are open, but Member Services are currently dealing with a large volume of queries.

Is The Cellar Showroom open?
Our Stevenage Showroom will be closed for browsing and on-the-spot sales during the lockdown period beginning Thursday 5th November. We will, however, continue to operate the Stevenage Click & Collect service for both wine purchases and Members' Reserves withdrawals. This service will operate with extended opening hours from 9am to 7pm on weekdays and from 9am to 5pm on Saturdays. A collection discount of £3 per dozen applies to orders placed in this way.

Can I book my delivery now for December delivery?
At the checkout stage of your order, you will see a number of delivery date options. More delivery slots for later in December will become available soon. However, if you know now what wines you would like for Christmas, we recommend you order now for immediate delivery to ensure you have secured your wines.

Can I order Christmas gifts now?
Yes, and we recommend members order from our Christmas Shop now in order not to miss out: stocks are limited and demand is currently very high. We recommend ordering your gifts for immediate delivery. Some food gifts will be dispatched directly from our supplier between the 16th-22nd December to ensure they arrive fresh and in tip-top condition in time for Christmas. We recommend you place your order as early as possible if you wish to send these gifts to the Highlands or Islands.

Can I book a specific delivery date for gift orders?
Yes. We are offering a named delivery day for orders in the run-up to Christmas, including gifts. Even during this busy and uncertain period, we anticipate that the vast majority of orders will arrive on time and in full on the date selected. If for any reason however your order does not arrive on the exact day, rest assured we will be working to deliver it as soon as possible. Please allow a day or two before contacting us in the event of this. Thank you for your understanding.

How quickly can you deliver my wine?
When placing an order, you can pick a convenient date to suit you. In many cases we are currently able to deliver within a few working days, but some areas may take longer. We recommend choosing the earliest slot available if possible.

Are deliveries being carried out in a socially distanced way?
Yes. To help ensure both our members’ and drivers’ safety, we will leave your order on your doorstep or at an appropriate place and move back before you collect it. We have asked our drivers not to enter your home, help you unpack your wine or take away any packaging from previous delivery. Thank you in advance for adhering to these measures.

Can I order single bottles of wines or mix my own case?
Yes: the option to mix your own cases or order single bottles remains available. UK delivery is free for all orders of 12 bottles or more and for orders of £75 or more.

The product I want to buy is out of stock – will you be getting it back?
Our website will always show you the most up-to-date status of a product and wines that will come back into stock will show a 'due-in date'. Products which are shown as 'out of stock' are unfortunately no longer available to order. Our Member Services team are on hand to help you select a substitute: please email or call 01438 741177.

Please be patient if calling: our advisers are currently dealing with a high volume of queries.

How do I log in to the website for the first time?
To set up your account, you'll need both your share number and the email address you provided most recently to us. If you are unable to find either or both, please email us and we will be happy to help you as soon as we can.

I joined The Wine Society several years ago. How do I reactive my membership?
Once you become a member of The Wine Society, you'll always be a member of The Wine Society: simply use your share number and password to log back into your account. If you've lost your share number and/or log-in details, please email our Member Services team, who'll be happy to help.

Do you offer an export service?
Yes, we deliver to the Republic of Ireland and to our collection point at Newry. We also deliver to the Channel Islands, EU countries and the rest of the world. Further details and updates are here.

How is payment taken for en primeur wines?
At the time an en primeur order is placed by a member, we verify the card number and get authorisation for the payment (this reduces the incidents of payment failures later down the line). This puts the payment in a pending status (we haven't deducted the money from the account but the funds have been ringfenced). Once the offer has closed, we then allocate the wines. Once wines have been allocated amongst members and we can confirm the fulfilment of orders, we will deduct the amount owing from the card (up to the maximum amount of what had been ringfenced). View our current en primeur offers

When will the wines I bought from en primeur offers be arriving?
To view the estimated date of your en primeur arrival please visit our en primeur dates page for the latest updates.

Tasting and Events
Our team is working on a series of virtual events including winemaker tastings, masterclasses with our buyers and regular 'TWS Taste' events for members on our Community. View upcoming events.

Is your Click & Collect service available?
We are still operating a Showroom Click & Collect service in Stevenage. Our nationwide Click & Collect is currently suspended until further notice.

Can I return my empty boxes?
Our drivers are currently unable to accept the return of used boxes. We encourage you to recycle as you usually would.


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4.4. Cookie Policy

By using The Wine Society website, you agree to cookies being used in accordance with the policy outlined below. If you do not agree to this, you must alter your browser settings to turn off cookies or block those types which are unacceptable to you or cease using the website.

The Wine Society uses cookies to enable easy navigation and shopping on the website. We take the privacy of all who use our website very seriously and ensure that our use of cookies complies with current EU legislation. The following guide outlines what cookies are, the types of cookies used on The Society's website and how they work.

You may alter your browser settings to turn off cookies or block those types which are unacceptable to you, but this will cause difficulties when accessing and using some areas of the site. Instructions on how to do this can also be found below.

4.4.1. What are 'Cookies'?

  • Most major websites use cookies.
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  • More recently, cookies have also been used to collect information about the user which allows a profile of their preferences and interests to be created so that they can be served with interest-based rather than generic information about available goods and services.

4.4.2. How do Cookies help The Wine Society?

Cookies allow our website to function effectively. Cookies also help us to arrange content to match your preferred interests more quickly. We can learn what information is important to our visitors, and what isn't.

4.4.3. How does The Wine Society use cookies?

The Wine Society does not accept advertising from third parties and therefore, as a rule, does not serve third-party cookies. Exceptions to this include performance/analytical cookies (see below), used anonymously to improve the way our website works, the provision of personalised recommendations, and occasions when we may team up with suppliers to offer special discounts on goods or services.

The Society uses technology to track the patterns of behaviour of visitors to our site.

4.4.4. What type of cookies does The Wine Society use?

We use the following three types of cookies:

4.4.4.1. Strictly Necessary Cookies
These cookies are required for the operation of our website, enabling you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services like shopping baskets or e-billing cannot be provided. Under this heading, we currently use the following cookies:

  • Authentication Cookie and Anonymous Cookie
    These cookies remember that you are logged in to your account – without them, the website would repeatedly request your login details with each new page you visit during your time on our website. They are removed once your session has ended.
  • Session Cookie
    These cookies are used to remember who you are as you use our site: without them, the website would be unable to tell the difference between you and another Wine Society member and facilities such as your basket and the checkout process would therefore not be able to function. They too are removed once your session has ended.

4.4.4.2. Functionality & Targeting/Tracking Cookies
These cookies are used to recognise you when you return to our website and to provide enhanced features. This allows us to personalise our content for you. Under this heading, we currently use the following cookies:

  • Unique User Cookie
    This cookie is used to:
    • store your share number in order to identify that you have visited the website before. Without this cookie, we would be unable to tell whether you are a member or not.
    • record your visit to the website, the pages you have visited and the links you have followed. We use this information to make our website, the content displayed on it and direct marketing communications we may send to you or contact you about more relevant to your interests.
    • This cookie expires after 13 months.
  • Peerius Cookies
    These third-party cookies are used to provide you with personalised recommendations based on your purchase and browsing history. They expire within 4 hours of your visit.

4.4.4.3. Performance/analytical cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information which identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. Under this heading, we currently use the following cookies:

  • Google Analytics Cookies
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4.4.4.4. Authentication Cookie
In order for us to ensure that your data remains secure it is necessary for us to verify that your session is authentic (i.e. it has not been compromised by a malicious user). We do this by storing an otherwise meaningless unique ID in a cookie for the duration of your visit. No personal information can be gained from this cookie.

4.4.5. How do you turn cookies off?

All modern browsers allow you to modify your cookie settings so that all cookies, or those types which are not acceptable to you, are blocked. However, please note that this may affect the successful functioning of the site, particularly if you block all cookies, including essential cookies. For example, In Internet Explorer, go to the Tools Menu, then go to Internet Options, then go to Privacy. Here you can change the rules your browser uses to accept cookies. You can find out more in the public sources mentioned below.

4.4.6. Learn more about cookies

4.4.7. Changes to our cookie policy

Any changes we may make to our cookie policy in the future will be posted on the website and, where appropriate, notified to you by email. Please check back frequently to see any updates and changes to our cookie policy.