How do I amend or cancel an order?

Once the order is being prepared for despatch, you cannot amend or cancel an order online. Orders can be amended or cancelled up to the point where they are being prepared for despatch.  

 
If you change your mind about some or all of your order prior to despatch, the best way to inform us of an order amendment or cancellation is to call Member Services on 01438 741177 as it can be actioned immediately. Although you are welcome to request an amendment or cancellation by using the contact us form, please note that there is a chance your email may not be picked up in time for it to be actioned successfully. 
 

If you change your mind about some or all of your order within 14 days of receipt of goods, contact us and we will arrange to collect the unwanted wines (free of charge) We will reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging.  
 

If we fail to deliver on the specified date offered at the time of order, you may cancel the order, and The Society will reimburse the full price paid. 

 
Different terms apply to wines bought in en primeur offers. Please click here for more details.