How do I amend or cancel an order?

Amending

Orders can be amended up to the point where they are being prepared for dispatch. 

Please call Member Services on 01438 741177, or contact us here to request a change. 

Cancelling

If you change your mind about some or all of your order within 14 days of receipt of goods, contact us and we will amend/cancel your order or arrange to collect the unwanted wines (free of charge), and reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging. At this time you cannot amend or cancel an order online. Different terms apply to wines bought in en primeur offers.

If we fail to deliver on the specified date offered at the time of order, please let us know; you may cancel the order and The Society will reimburse the full price paid.

The best way to inform us of an order cancellation is by telephone (01438 741177), as it can be actioned immediately. You are welcome to request a cancellation by using the contacting us here, but there is a chance that your email is not picked-up in time to successfully cancel your order.