How do I track my order?

For Wine Society van deliveries, you will receive an email and text message a day or two in advance to confirm your two-hour delivery slot. We’ll also keep you updated with your driver’s progress on the day of delivery.  

For DHL deliveries, they’ll contact you on the day with your one-hour delivery slot. On the day of delivery, you can track or rearrange your delivery by logging in to your Wine Society account, heading to Order History, selecting your latest order and clicking Track.  

You may wish to register your delivery preferences for future orders by signing up to the DHL eCommerce Customer App here. This allows you to set options such as a safe place to leave parcels (with a photo), delivery instructions, preferred neighbours and your what3words location. 

Orders of ten cases or more are usually delivered via specialist couriers. We will contact you in advance of the delivery with an estimated arrival time and tracking information.  Please also note that due to the size of these orders, deliveries may be made via a pallet network, so only kerbside delivery via pallet is available.