Society's Promise

Whether you believe a wine to be faulty, not as you had expected, or simply not to your taste, please contact us to put things right.

This promise applies both to wines that you have purchased recently as well as wines bought some time ago from The Society but are still within the recommended drink date and have been stored in suitable conditions.

To report a problem

  1. Find the wine you wish to report in My Wines
  2. Choose 'Write a Review', and then scroll to 'Report a Problem'
  3. Let us know what the issue was with the wine

What sort of problems should I report?

If the wine is faulty

If the wine is corked, oxidised or appears otherwise out of condition, as long as it is still within the recommended drink date and has been stored in suitable conditions, we will arrange a refund or voucher, or replace the faulty bottle(s) where appropriate. We reserve the right to collect faulty bottles for inspection so please retain them in the first instance.

If the wine is not faulty but you did not enjoy it

If, having opened a bottle you are disappointed that the wine was not as enjoyable as you had anticipated (it may not have been to your taste), assuming the wine is within the recommended drink date and has been stored in suitable conditions, we will arrange a refund or voucher, or replace the disappointing bottle where appropriate. If you have any more bottles of the same wine which you no longer want, we will arrange to collect them from you (free of charge) and credit your account.

More about The Society

The Society Value Charter

The Society’s Value Charter

The Society aims to provide the best overall value, a combination of price, quality and service, of any wine merchant.

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About The Society

About The Wine Society

Integrity, authenticity and an insatiable curiosity to find the world's most thrilling wines…

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Better Value, Better Values

Better value, better values

We believe in honest pricing every day of the year. Find out more about our member-first pricing policy.

Learn more
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