Delivery and returns
Yes. Enjoy free name-the-day delivery.
This service is available to orders of any quantity. We offer free UK delivery on all orders. For more details, click here.
Orders need to be placed by midday Monday to Friday for next-day delivery services. Deliveries can also be made on a Saturday to most UK addresses* at no extra charge.
*Please note: unfortunately, our next-day and name-the-day services are not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here.
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Once the order is being prepared for dispatch, you cannot amend or cancel an order online.
The best way to inform us of an order amendment or cancellation is to call Member Services on 01438 741177 as it can be actioned immediately. You are welcome to request a cancellation by using the contacting us here, but there is a chance that your email is not picked-up in time to successfully cancel your order.
If you change your mind about some or all of your order within 14 days of receipt of goods, contact us and we will arrange to collect the unwanted wines (free of charge) We will reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging.
If we fail to deliver on the specified date offered at the time of order, you may cancel the order, and The Society will reimburse the full price paid.
Different terms apply to wines bought in en primeur offers. Please click here for more details).
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Yes: we offer a bi-annual delivery to our Channel Island members who are looked after by our dedicated Export team. Find out more about out Channel Island service on our Export page.
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Yes. We can deliver to Northern Ireland with DHL on a two-day delivery service.
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Please accept our apologies for any inconvenience. Please telephone us on 01438 741177 or via our online enquiry form with details of your order and the Member Services team will organise a credit or replacement as promptly as possible.
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We’re sorry if your area isn’t covered by our Wine Society van routes. We do not use our own fleet for all of the UK, but cover the entirety of the country via carrier delivery.
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For wines needed in a hurry, The Society's next-day delivery service covers most UK addresses*. Orders need to be placed by midday Monday to Friday for delivery on the next working day at no extra charge. Deliveries can also be made on a Saturday to most UK addresses at no extra charge.
*Please note: our next-day service is not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here.
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While we’ll always do our best to deliver your order on time, delays do unfortunately sometimes happen due to reasons outside of our control. The Member Services team will contact you if there are significant delays with your order.
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Members in most parts of the country can choose to take delivery by Society van on a specific date or elect to use our free name-the-day carrier service that allows members to nominate the day they would like to receive their order.
When you place your order on the web or by phone, the delivery dates applicable to the delivery address will be displayed or advised.
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If your postcode is covered by a Wine Society van, you will be offered the next available van slot at the point of order.
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Yes, we do! We offer free delivery to the Highlands and Islands. For more information regarding exceptions to these areas, click here.
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For wines needed in a hurry, The Society's next-day delivery service covers most UK addresses*. Orders need to be placed by midday Monday to Friday for delivery on the next working day. Deliveries can also be made on a Saturday to most UK addresses at no extra charge.
Members in most parts of the country can choose to take delivery by Society van on a specific date or elect to use our free name-the-day carrier service that allows members to nominate the day they would like to receive their order.
*Please note: our next-day service is not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here
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For wines needed in a hurry, The Society's next-day delivery service covers most UK addresses*. Orders need to be placed by midday on Monday to Friday for delivery on the next working day, at no extra cost. Deliveries can also be made on a Saturday to most UK addresses at no extra charge.
Members in most parts of the country can choose to take delivery by Society van on a specific date or elect to use our free name-the-day carrier service that allows members to nominate the day they would like to receive their order.
We offer free UK delivery on all orders of any quantity. For more details, click here.
*Please note: our next-day service is not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here.
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Deliveries of more than ten cases are usually delivered via specialist couriers. We will contact you in advance of the delivery with an estimated arrival time and tracking information.
Please also note that due to the size of these orders, deliveries may be made via a pallet network, so only kerbside delivery via pallet is available.
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If your order is being delivered by a Wine Society van, you will receive an email and text message a day or two in advance to confirm your two-hour delivery slot. We will also keep you updated with your driver’s progress on the day of delivery.
If your order is being delivered by DHL, you will receive an email and text message on the morning of delivery confirming your one-hour delivery slot. You can track your Wine Society delivery using the DHL eCom UK app. This easy-to-use app allows you to quickly and conveniently track, manage, and rearrange your delivery. Download the app from the App Store or Google Play Store
Deliveries of more than ten cases are usually delivered via specialist couriers. We will contact you in advance of the delivery with an estimated arrival time and tracking information.
Please also note that due to the size of these orders, deliveries may be made via a pallet network, so only kerbside delivery via pallet is available.
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You can choose to collect your wine in person from our Cellar Showroom at Stevenage. Place your pre-order before noon (Monday to Friday) for next day collection.
The Cellar Showroom also stocks a wide range of wines, accessories and the temperature-controlled Vintage Room offers a selection of fine and rare bottles.
Find out more on our Showroom page.
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The Wine Society’s own boxes are designed to be robust. This is aimed at minimising the risk of breakages, particularly where they are being sent through third party carrier sorting hubs. Despite this, however, we have found that after use, the integrity of the box deteriorates to such an extent that, whilst they may appear strong, they are generally unsuitable for re-use with heavy glass wine bottles. For this reason, it is not practical to collect used boxes and instead we would encourage members to recycle the boxes through your normal kerbside collections.
Wine Society boxes are 100% recyclable, are made from 80% recycled material and the remaining 20% is from sustainable source (FSC).
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Watch the video below:
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Watch the video below:
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All wine businesses operating at scale use one of the carrier networks to deliver their orders. We are a little different in that we have our own fleet of Wine Society vans, but the majority of orders are delivered by our preferred carrier, DHL, who provide both our next-day and name-the-day services six days a week to most postcodes.
We chose DHL as our preferred carrier due to their excellent performance compared to other carriers we have trialled. Partnering with a single carrier enables us to work closely together, ensuring we can monitor performance effectively, down to depot and driver level. We regularly review member satisfaction scores and constantly watch DHL’s tracking data which shows that, on average, over 98% of deliveries arrive on the requested day.
We continuously assess DHL’s performance and pricing against other carriers in the industry to ensure we are delivering the best value to our members.
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We respectfully advise against selecting hospital addresses for delivery, as orders are typically directed to the mailroom, where they can often be misplaced. Due to logistical challenges, our drivers are unable to deliver directly to specific floors or wards, which may result in delays or lost items. For a smoother delivery experience, we recommend providing an alternative address if possible.
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