Delivery and returns
Enjoy free name-the-day delivery*
This service is available to orders of any quantity. We offer free UK delivery on all orders. For more details, click here.
Orders need to be placed by midday Monday to Friday for next-day delivery services. Deliveries can also be made on a Saturday to most UK addresses at no extra charge.
For more information about Society delivery options, please see our Delivery & Collection page.
*Please note: unfortunately our next day and name-the-day services are not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. The full range of delivery options available will be shown during the checkout process when placing an order online or can be discussed when calling Member Services.
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If you change your mind about some or all of your order within 14 days of receipt of goods, contact us and we will amend/cancel your order or arrange to collect the unwanted wines (free of charge), and reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging. At this time you cannot amend or cancel an order online. Different terms apply to wines bought in en primeur offers (please click here for more details).
If we fail to deliver on the specified date offered at the time of order, please let us know; you may cancel the order and The Society will reimburse the full price paid.
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Yes: we offer a bi-annual delivery to our Channel Island members who are looked after by our dedicated Export team. Find out more about out Channel Island service on our Export page.
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Yes. We can deliver to Northern Ireland with DHL on a two-day delivery service.
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Please accept our apologies for any inconvenience. Please telephone us on 01438 741177 or via our online enquiry form with details of your order and the Member Services team will organise a credit or replacement as promptly as possible.
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We’re sorry if your area isn’t covered by our Wine Society van routes. We do not use our own fleet for all of the UK, but cover the entirety of the country via carrier delivery.
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Unfortunately not at this time. We apologise for any disappointment.
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For wines needed in a hurry, The Society's next day delivery service covers most UK addresses. Orders need to be placed by midday Monday to Friday for delivery on the next working day. Deliveries on a Saturday are also possible for most UK addresses.
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While we’ll always do our best to deliver your order on time, delays do unfortunately sometimes happen due to reasons outside of our control. The Member Services team will contact you if there are significant delays with your order.
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Members in most parts of the country can choose to take delivery by Society van on a specific date or elect to use our free name-the-day carrier service that allows members to nominate the day they would like to receive their order.
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If your postcode is covered by a Wine Society van, you will be offered the next available van slot at the point of order.
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Yes, we do! We offer free delivery to the Highlands and Islands. For more details, click here.
When you place your order on the web or by phone the delivery services applicable to the delivery address will be displayed or advised. Details of postcode restrictions can be found by contacting Member Services.
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We deliver to UK addresses within four working days of receipt of order (unless instructed otherwise).
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We offer free UK delivery on all orders. For more details, click here.
Orders need to be placed by midday Monday to Friday for next-day delivery services. Deliveries can also be made on a Saturday to most UK addresses.
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Deliveries of more than 10 cases are usually delivered via specialist couriers. Unlike our Wine Society Vans or DHL, it is not possible to track deliveries as you would normally do. If you would like to know an estimated time of arrival, please get in touch with Member Services on the delivery date of your order. Please also note that due to the size of these orders, deliveries may be made via a pallet network, so only kerbside delivery via pallet is available.
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If your order is being delivered by a Wine Society van, you will receive an email and text message a day or two in advance to confirm your two-hour delivery slot. We will also keep you updated with your driver’s progress on the day of delivery.
If your order is being delivered by DHL, you will receive an email and text message on the morning of delivery confirming your one-hour delivery slot. You can track your Wine Society delivery using the DHL eCom UK app. This easy-to-use app allows you to quickly and conveniently track, manage, and rearrange your delivery. Download the app from the App Store or Google Play Store
For larger orders, a specialist carrier may be used. We will contact you in advance of the delivery with an estimated arrival time and tracking information.
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You can choose to collect your wine in person from our Cellar Showroom at Stevenage. Place your pre-order before noon (Monday to Friday) for next day collection.
The Cellar Showroom also stocks a wide range of wines, accessories and the temperature-controlled Vintage Room offers a selection of fine and rare bottles.
Find out more on our Showroom page.
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The Wine Society’s own boxes are designed to be robust. This is aimed at minimising the risk of breakages, particularly where they are being sent through third party carrier sorting hubs. Despite this, however, we have found that after use, the integrity of the box deteriorates to such an extent that, whilst they may appear strong, they are generally unsuitable for re-use with heavy glass wine bottles. For this reason, it is not practical to collect used boxes and instead we would encourage members to recycle the boxes through your normal kerbside collections.
Wine Society boxes are 100% recyclable, are made from 80% recycled material and the remaining 20% is from sustainable source (FSC).
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Our collection point in Newry, Northern Ireland is closing on 30th September 2024.
You can continue to order or request wines from your reserves as normal until Tuesday 17th September. All orders for delivery to Newry must be made by this date.
The last delivery to Newry will be made on Friday 20th September and all collections must be made from Newry by Friday 27th September 2024.
The full collection address for orders is below:
Citywest Transport
11 Chancellors Road
Newry
Co-Down
BT35 8PR
The contact telephone numbers: 02830 837500 or 00353 876355451 (if calling from the Republic of Ireland).
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