Is there a handling fee to withdraw wines from Members’ Reserves?

Wine can be withdrawn in the same way in which it was originally stored with us (either as a full case of a single wine, a pre-mixed or member-mixed case, or individual bottles where we restricted the amount for sale) at any time.

You can choose to remove any number of bottles from your Reserves (except from within pre-mixed and member-mixed cases which must be withdrawn as a full case). Bottle withdrawal will remain free of charge if you are taking out three or more bottles of the same wine at a time. A £10 handling charge will apply to your order if you are withdrawing fewer than three bottles of the same wine.

Where does the £10 handling fee apply?

There will be no handling fee if:

1. You are withdrawing wines the same way they were originally put into Reserves. For example:

• Full cases of a single wine
• Pre-mixed cases
• Member-mixed cases
• Individual bottles where we restricted quantity

2. You are removing three or more bottles of the same wine.

However, a £10 handling fee (per order, per delivery address) will apply if removing one or two bottles of a single wine or a mix of such bottles. The handling fee will also apply if you add one or two bottles to a full-case withdrawal.

View a diagram which lays out these changes in more detail (PDF)

Can I remove individual bottles from pre-packed mixed cases or mixed cases that I made up myself?

It will not be possible to remove individual bottles from pre-packed mixed cases or mixed cases you have made up yourself. These will still need to be withdrawn in the same way as they were put into Reserves.