Delivery and returns
Yes. Enjoy free name-the-day delivery.
This service is available to orders of any quantity. We offer free UK delivery on all orders. For more details, click here.
Orders need to be placed by midday Monday to Friday for next-day delivery services. Deliveries can also be made on a Saturday to most UK addresses* at no extra charge.
*Please note: unfortunately, our next-day and name-the-day services are not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here.
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For Wine Society van deliveries, you will receive an email and text message a day or two in advance to confirm your two-hour delivery slot. We’ll also keep you updated with your driver’s progress on the day of delivery.
If your order is being delivered by carrier, you will receive an email and text message on the morning of delivery confirming your time slot. Through the carrier tracking link provided, you will be able to track or rearrange your delivery. Depending on the number of parcels in your order, you may receive more than one delivery notification.
Orders of ten cases or more are usually delivered via specialist couriers. We will contact you in advance of the delivery with an estimated arrival time and tracking information. Please also note that due to the size of these orders, deliveries may be made via a pallet network, so only kerbside delivery via pallet is available.
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For wines needed in a hurry, The Society's next-day delivery service covers most UK addresses*. Orders need to be placed by midday Monday to Friday for delivery on the next working day at no extra charge. Deliveries can also be made on a Saturday to most UK addresses at no extra charge.
*Please note: our next-day service is not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here.
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Once the order is being prepared for dispatch, you cannot amend or cancel an order online.
The best way to inform us of an order amendment or cancellation is to call Member Services on 01438 741177 as it can be actioned immediately. You are welcome to request a cancellation by using the contacting us here, but there is a chance that your email is not picked-up in time to successfully cancel your order.
If you change your mind about some or all of your order within 14 days of receipt of goods, contact us and we will arrange to collect the unwanted wines (free of charge) We will reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging.
If we fail to deliver on the specified date offered at the time of order, you may cancel the order, and The Society will reimburse the full price paid.
Different terms apply to wines bought in en primeur offers. Please click here for more details).
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Yes: we offer a bi-annual delivery to our Channel Island members who are looked after by our dedicated Export team. Find out more about out Channel Island service on our Export page.
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Yes. We can deliver to Northern Ireland with DHL on a two-day delivery service.
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Please accept our apologies for any inconvenience. Please telephone us on 01438 741177 or via our online enquiry form with details of your order and the Member Services team will organise a credit or replacement as promptly as possible.
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We’re sorry if your area isn’t covered by our Wine Society van routes. We do not use our own fleet for all of the UK, but cover the entirety of the country via carrier delivery.
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While we’ll always do our best to deliver your order on time, delays do unfortunately sometimes happen due to reasons outside of our control. The Member Services team will contact you if there are significant delays with your order.
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Members in most parts of the country can choose to take delivery by Society van on a specific date or elect to use our free name-the-day carrier service that allows members to nominate the day they would like to receive their order.
When you place your order on the web or by phone, the delivery dates applicable to the delivery address will be displayed or advised.
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If your postcode is covered by a Wine Society van, you will be offered the next available van slot at the point of order.
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Yes, we do!
For addresses in the Highlands and Islands (click here for a list of areas covered) we are unable to guarantee a specific delivery date. During checkout, please select your preferred delivery date and we'll do our best to deliver your order as close to that date as possible. However, due to the nature of transport logistics and local carriers, please treat this date as an estimate.
Once the order has reached your local carrier, you'll receive further information.
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For wines needed in a hurry, The Society's next-day delivery service covers most UK addresses*. Orders need to be placed by midday Monday to Friday for delivery on the next working day. Deliveries can also be made on a Saturday to most UK addresses at no extra charge.
Members in most parts of the country can choose to take delivery by Society van on a specific date or elect to use our free name-the-day carrier service that allows members to nominate the day they would like to receive their order.
*Please note: our next-day service is not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here
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For wines needed in a hurry, The Society's next-day delivery service covers most UK addresses*. Orders need to be placed by midday on Monday to Friday for delivery on the next working day, at no extra cost. Deliveries can also be made on a Saturday to most UK addresses at no extra charge.
Members in most parts of the country can choose to take delivery by Society van on a specific date or elect to use our free name-the-day carrier service that allows members to nominate the day they would like to receive their order.
We offer free UK delivery on all orders of any quantity. For more details, click here.
*Please note: our next-day service is not available for deliveries to Northen Ireland, The Isle of Man, The Isles of Scilly and some areas of Scotland. For more information regarding delivery to these areas, click here.
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For orders of 10 or more cases, deliveries will usually be handled by a specialist courier service. You can select your preferred delivery date during checkout in the usual way. We will contact you in advance with an estimated arrival time and tracking information. Please be aware that next-day deliveries may not be available for these larger orders.
Due to the size of the delivery, we use specialist couriers: City Sprint to addresses in London and Hertfordshire and Pallet Network for other locations across the UK. Deliveries via Pallet Network will arrive on a pallet and placed in a safe location as close to your property as possible.
Once your order is confirmed we will contact you with further details. Should you have any questions or require assistance in the meantime please call Member Services on 01438 741177.
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You can choose to collect your wine in person from our Cellar Showroom at Stevenage. Place your pre-order before noon (Monday to Friday) for next day collection.
The Cellar Showroom also stocks a wide range of wines, accessories and the temperature-controlled Vintage Room offers a selection of fine and rare bottles.
Find out more on our Showroom page.
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The Wine Society’s own boxes are designed to be robust. This is aimed at minimising the risk of breakages, particularly where they are being sent through third party carrier sorting hubs. Despite this, however, we have found that after use, the integrity of the box deteriorates to such an extent that, whilst they may appear strong, they are generally unsuitable for re-use with heavy glass wine bottles. For this reason, it is not practical to collect used boxes and instead we would encourage members to recycle the boxes through your normal kerbside collections.
Wine Society boxes are 100% recyclable, are made from 80% recycled material and the remaining 20% is from sustainable source (FSC).
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Watch the video below:
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Watch the video below:
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The Wine Society operates its own fleet of delivery vans in selected areas and also works with carefully chosen delivery partners across the UK.
Most deliveries made by a delivery partner are currently handled by DHL and, in selected areas, we also use Hived.
We continually review our delivery partnerships to ensure we provide a reliable, high-quality service for members.
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No. If you select 'carrier' delivery in checkout, we will allocate the delivery partner based on location and operational requirements.
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Once your order has been dispatched, your delivery confirmation and tracking updates will identify the carrier delivering your order.
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We respectfully advise against selecting hospital addresses for delivery, as orders are typically directed to the mailroom, where they can often be misplaced. Due to logistical challenges, our drivers are unable to deliver directly to specific floors or wards, which may result in delays or lost items. For a smoother delivery experience, we recommend providing an alternative address if possible.
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