Ordering

Yes: you need to be a member of The Wine Society to place orders and take advantage of our services. Joining is easy and you can start enjoying the benefits of membership straight away. If you are not already a member, your one-off lifetime membership will be added to your basket automatically with any items you choose for your first order. You can also join The Society here or by calling Member Services on 01438 741177.

Did you find this helpful?

Thank you for your feedback!

You can order online or by telephone (01438 741177). 

Did you find this helpful?

Thank you for your feedback!

Amending

Orders can be amended up to the point where they are being prepared for dispatch. 

Please call Member Services on 01438 741177, or contact us here to request a change. 

 

Cancelling

If you change your mind about some or all of your order within 14 days of receipt of goods, contact us and we will amend/cancel your order or arrange to collect the unwanted wines (free of charge), and reimburse the appropriate sum paid within 14 days of cancellation, provided it is returned as sold in the original packaging. At this time you cannot amend or cancel an order online. Different terms apply to wines bought in En Primeur offers.

If we fail to deliver on the specified date offered at the time of order, please let us know; you may cancel the order and The Society will reimburse the full price paid.

The best way to inform us of an order cancellation is by telephone (01438 741177), as it can be actioned immediately. You are welcome to request a cancellation by using the contacting us here, but there is a chance that your email is not picked-up in time to successfully cancel your order. 

Did you find this helpful?

Thank you for your feedback!

The following means of payment are accepted online:

  • Mastercard
  • Mastercard debit
  • Visa
  • Visa Debit
  • Visa Electron

Our Cellar Showroom accepts all of the above as well as Maestro, but cash is not accepted. 

We regret that we do not accept American Express at present and apologise for any inconvenience this may cause. As a mutual, we seek to keep costs as low as possible so we can offer members the best possible value to our membership as a whole. We review our payment methods regularly and currently the costs associated with taking American Express cards remain significantly higher than for other card providers.

Did you find this helpful?

Thank you for your feedback!

If you have a credit balance on your Society account, this will automatically be discounted against your next order with us.

If your order total is less than your current credit balance, any residual credit balance will remain on your Society account to be used against your next order with us.

Did you find this helpful?

Thank you for your feedback!

You should receive an automatic order confirmation email upon the placing of your order (regardless of how you choose to place it). If you don't appear to have recieved an order confirmation email, please check your junk or spam folders, just in case it has been filtered there.

Did you find this helpful?

Thank you for your feedback!

You can view the details of your order in  ‘My Account’ and select ‘Order History’.

Did you find this helpful?

Thank you for your feedback!

We have a wide range of wines to choose from and a full national delivery service to help members who want to send birthday, wedding, anniversary, Christmas or any other gifts to any address in the UK.

View all wine gifts

All pre-packed wine gifts include detailed case notes about the goodies inside, as well as a personal message. Food & wine gifts and cases containing fewer than six bottles are packed in attractive gift boxes. And don't worry: no invoice or any indication of the price will be sent with the gift!

Gifts cannot be sent outside of UK and we cannot deliver to ROI currently.

Members can also send any of the wines, spirits, wine accessories and glasses or other items listed online as gifts. Get in touch with our friendly Member Services team and they'll be delighted to help or advise: either by our contacting us here or give them a call (01438 741177).

Gift vouchers

Unfortunately, we do not offer gift vouchers. However, you can make a payment onto a member's account by calling Member Services on 01438 741177 and providing card details. 

Membership as a gift

Last but certainly not least, a gift membership also makes an ideal present for wine-loving friends and family - and you don't need to be a member to propose someone.

Did you find this helpful?

Thank you for your feedback!

We do not offer gift vouchers, unfortuantely. 

However, you can place a credit on a member's account for a birthday, wedding or retirement gift, for example. 

Placing a credit on a member's account is easy: just call into Member Services on 01438 741177 (unfortunately, this cannot be done via email as we cannot take payments over email). We'll need the first name and surname of the member and their address or their share number, if available.

We can also email (free of charge), showing the name of the donor with the option of adding a personal message.

Did you find this helpful?

Thank you for your feedback!

In most cases this can be solved easily by leaving all the fields blank and entering the postcode. By doing this and clicking 'Find Address', the database will bring up the results. If this does not solve the issue, then please telephone us on 01438 741177 or use our online enquiry form.

Did you find this helpful?

Thank you for your feedback!

You are able to add delivery addresses in two ways:

Within My Account

Within your personalised 'My Account' page, you will be able to add addresses from the 'Address book' link in the left-hand menu. This will take you to a page which displays your main address, alternative delivery addresses, and gift addresses that you may have saved. To add a new alternative delivery address or gift address, please click the corresponding 'add new address' or 'add new gift address' button.

Within Checkout

When you are in the 'Checkout' process of placing an order for delivery, you will be prompted to select your desired delivery address or add a new address if applicable. You will have the option to 'add a new address' for delivery which will then save the details to your account to make any further orders for delivery to that address quicker to place.

Did you find this helpful?

Thank you for your feedback!

There is no minimum yearly order required as a member of The Wine Society.

As a member, you are welcome to use us as little or as much as you like, with no obligation. 

 

Did you find this helpful?

Thank you for your feedback!

No! There is no minimum quantity applied to orders. However, to qualify for free delivery you must spend either £75 or order at least 12 bottles. For orders totalling less than this there is a £5 charge.

Did you find this helpful?

Thank you for your feedback!

Last year we reduced the number of printed Lists we send to two editions per year. This was the result of a thorough review of everything we send to members in print and online, conducted with the aim of simplifying what we send out and maximising the chance to send members more exciting offers. In addition the two Lists, we are also sending our quarterly 1874 magazine to members, alongside one sizeable offer per month. This mixture ensures members will always have something seasonal and, we hope, of interest open for them to browse and buy from at any time. We would also encourage members to browse our website, which is home to an even greater number of wines than we can fit in a printed List.

Did you find this helpful?

Thank you for your feedback!

Owing to disruptions in our supply chain (particularly from California, but also from elsewhere), you may find more products you want to buy are not currently available for sale. We apologise if this is the case and are working hard to ensure we have the best possible range available. Our website will always show you the most up-to-date status of a product: wines that will come back into stock will show a 'due-in date'. Products which are shown as 'out of stock' are unfortunately no longer available to order. Our Member Services team are on hand to help you select a substitute: please email or call 01438 741177.

Did you find this helpful?

Thank you for your feedback!

Our supply chain has been disrupted by a number of factors beyond our control. The difficulties of Covid pandemic restrictions and their effects on staffing levels and freight processing are clear in many parts of the world. The pandemic has also contributed to a shortage in shipping containers and other equipment across the network.

In addition, there is shipping congestion around the world, particularly in the western United States but also in many other countries. Ships are facing congested ports all over the globe, often being forced to idle while awaiting berths. Following Brexit there is also a shortage of qualified heavy goods vehicle drivers to move freight once it reaches the UK. This combination of factors, together with some localised seasonal weather phenomena, has led to delays in shipping from many countries. Please be assured that our staff are working hard with our freight partners to ameliorate these difficulties wherever we can.

Did you find this helpful?

Thank you for your feedback!
Back to top